External Users Unable to Authenticate via Workspace App

External Users Unable to Authenticate via Workspace App

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Article ID: CTX477803

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Updated On:

Description

  • External users unable to authenticate the workspace app after upgrading the firmware to 13.0 build 33.52 but they can login through the web browser.
  • Error : While logging through the workspace by giving the credentials it will again loop back to the same login page by throwing an error : "Incorrect User name or password"

Error Screen shot :
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Resolution

This issue can be resolved using either of the following two methods:

CLI:

set vpn sessionAction AC_OS_x.x.x.x -ssoCredential SECONDARY

GUI:
  • Click on the Configuration tab, navigate to Citrix Gateway -> Policies -> Session -> Session Profiles, and select your corresponding session profile for editing.
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  • Click Client Experience tab and scroll down , change the value of  Credential Index into SECONDARY
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Problem Cause

After upgrading the ADC to 13.0 22.52 and also there are some misconfiguration on the gateway Vserver.
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