Citrix DaaS customers encounter the following message indicating their service needs
to be enabled for one of the following reasons:

(1) DaaS must be enabled for first time use

(2) DaaS is disabled due to inactivity

(3) DaaS subscription licenses are updated (renewal or net new).
 
 

If a customer is ready to proceed with brokering end user sessions with Citrix DaaS, click Enable DaaS to initiate the environment (about 45 minutes for first time use or 15 mins for reactivation). 

Note: For Customers receiving the notification due to inactivity, the previous data is maintained and will not be lost by pressing Enable DaaS.
 

Problem Cause

When does DaaS become inactive? 

Citrix DaaS customers will encounter the "Enable DaaS to create Apps and Desktops"
message indicating their service has been turned off due to inactivity if the following
criteria are true for 15 days:

• 0 cloud connectors set up
• 0 VDAs set up

How do I keep my environment active?

Stay active by installing VDAs and Cloud Connectors. Refer to resources below for
instructions on how to perform installation of required components and deployment
plan.

• Install VDAs | Citrix DaaS
• Cloud Connector Installation | Citrix Cloud
• Get started: Plan and build a deployment | Citrix DaaS

How does Subscription License Renewals impact my environment?

Any new licenses (renewals or net new) will trigger this behavior so that the admin can commit the licenses to the environment. .