Workspace App Installation Slowness due to Download of Prerequisite Packages

Workspace App Installation Slowness due to Download of Prerequisite Packages

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Article ID: CTX476564

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Updated On:

Description

It will take more than 10 mins to install the Workspace app for Windows.
And finally, it can install successfully but the overall time is just too long. 

Environment

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Resolution

Download and install .Net 4.8 and MicrosoftEdgeWebview2Setup.exe before install the Citrix Worlspace App.

Problem Cause

Client internet access is slow, that it will take a long time to download .Net 4.8 and MicrosoftEdgeWebview2Setup.exe. 

In the Workspace App trace log, we've noticed the following actions:

// Download .Net 4.8 and install take 7 mins.

[3540:3B18][2022-12-09T14:21:34]i338: Acquiring package: NetFx48Web, payload: NetFx48Web, download from: https://go.microsoft.com/fwlink/?LinkId=2085155
[2D94:2DA8][2022-12-09T14:21:37]i305: Verified acquired payload: NetFx48Web at path: C:\ProgramData\Package Cache\.unverified\NetFx48Web, moving to: C:\ProgramData\Package Cache\4181398AA1FD5190155AC3A388434E5F7EA0B667\redist\ndp48-web.exe.
[2D94:1DD8][2022-12-09T14:21:37]i301: Applying execute package: NetFx48Web, action: Install, path: C:\ProgramData\Package Cache\4181398AA1FD5190155AC3A388434E5F7EA0B667\redist\ndp48-web.exe, arguments: '"C:\ProgramData\Package Cache\4181398AA1FD5190155AC3A388434E5F7EA0B667\redist\ndp48-web.exe" /q /norestart /ChainingPackage
[3540:24AC][2022-12-09T14:28:59]i319: Applied execute package: NetFx48Web, result: 0x0, restart: Required

//Download MicrosoftEdgeWebview2Setup.exe and install take 8 mins 

14:21:28: Information - CPreRequisitesComponent::InitializePreRequisiteComponent(90) - Adding component : MicrosoftEdgeWebview2Setup.exe to list
14:21:28: Information - CInstallationManager::InstallPreRequisite(4080) - Completed initialization of pre requisite component
14:21:28: Information - CInstallationManager::InstallPreRequisite(4083) - Checking of installation of component
14:21:28: Information - CInstallationManager::InstallPreRequisite(4086) - Installing Package : PackageInstaller.exe
14:21:28: Information - CInstallationManager::InstallPackage(4021) - Extracted Location found: C:\Users\nvt02510\AppData\Local\Temp\Ctx-B6D4233C-2DA4-468A-9D73-4BA66B90E4A1\Extract\\PackageInstaller.exe /silent /norestart /l "C:\Program Files (x86)\Citrix\Logs\CTXReceiverInstallLogs-20221209-142114\CtxInstall-PackageInstaller-20221209-142128.log"
14:29:01: Information - CInstallationManager::InstallPackage(4061) - PackageInstaller.exe return value 3010.
14:29:01: Information - CInstallationManager::InstallPackage(4066) - PackageInstaller.exe Installationfinished
 

Additional Information

Starting with Citrix Workspace app version 2107, Microsoft Edge WebView2 Evergreen Bootstrapper is packaged with the Citrix Workspace app installer. The Evergreen Bootstrapper is the tiny installer that downloads the WebView2 Runtime version matching the device architecture and installs it locally.

During Workspace app installation, the installer checks whether the Microsoft Edge WebView2 Runtime is present on the system and installs it if not found.

You must be connected to the internet to download and install Microsoft Edge WebView2 Runtime.

Reference:
https://docs.citrix.com/en-us/citrix-workspace-app-for-windows/system-requirements.html#requirements