Unable to reconnect to disconnected session.
Article ID: CTX473011
Updated On:
Description
- Attempts to reconnect to a session might fail and the session might disappear from Citrix Director. A new session is launched instead of reconnecting to the existing session. To enable the fix, set the following registry key:
- Session Manager terminates session launches when the Group Policy evaluation fails. This is to prevent user access to resources that are restricted through Group Policy. The following user-implemented fix provides a registry toggle for administrators to dismiss the enforcement, which helps end users to connect to sessions even if the Group Policy evaluation fails:
- Event ID 12, CitrixCseEngine: Processing of group policy failed for reason 0x80070020.
Environment
Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.
Resolution
Create the following registry key.
HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Ica\GroupPolicy
Name: EnforceUserPolicyEvaluationSuccess
Type: REG_DWORD
Value: 0
Problem Cause
Known issue CVADHELP-20129/CVADHELP-20135
Additional Information
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/2203-ltsr/whats-new/cumulative-update-1/fixed-issues.html
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