AlwaysOn VPN session is not re-established after sleep mode

AlwaysOn VPN session is not re-established after sleep mode

book

Article ID: CTX466142

calendar_today

Updated On:

Description

  • When windows clients come out of Sleep mode and sometimes on boot, the Gateway VPN client is not connecting to the Gateway.
  • This can usually be resolved by disabling/enabling the WiFi connection or rebooting the client machine.
  • The Setup has "Always On" VPN mode and Machine-tunnel

Resolution

Fix has been released:

Sometimes, the Citrix Secure Access agent in machine tunnel only mode does not establish the machine tunnel automatically after the machine wakes up from sleep mode.
[NSHELP-30110]

Release Notes 
https://docs.citrix.com/en-us/citrix-gateway/citrix-gateway-clients/windows-plug-in-release-notes.html#221019-08-nov-2022
https://docs.citrix.com/en-us/citrix-adc/downloads/release-notes-13-0-87-9.html 

Problem Cause

  • Gateway VPN clients not connecting when coming out of sleep or sometimes when booting
  • There is no reconnection attempt is being made for service tunnel in the reported Plugin

Issue/Introduction

When windows clients come out of Sleep mode and sometimes on boot, the Gateway VPN client will not connect to the Gateway. This can usually be resolved by disabling/enabling the WiFi connection or rebooting the client machine. The Setup has "Always On" VPN mode and Machine-tunnel enabled
Powered by Wolken Software