Unable to detect AD forest while creating machine catalog in Citrix DaaS
Article ID: CTX466062
Updated On:
Description
Unable to detect AD Forests with two domains abc.loc and xyz.loc in the Citrix Cloud environment while creating a machine catalog with below error -
ErrorDetails":"Error Id: XDAPI:6E90CBED\r\n\r\nException:\r\n DesktopStudio_ErrorId : ExceptionThrown\r\n Exception : System.InvalidOperationException: Failed to get domain info for domain: abc.loc ---> Citrix.Fma.Sdk.Identity.Interface.IdentityLookupFailureException: The lookup failed as the domain 'abc.loc' could not be located --->
Resolution
Separate the two domains into two Cloud accounts (Org IDs) as each domain in the Cloud account should have a unique security id. This should resolve the issue.
Problem Cause
Both the domains abc.loc and xyz.loc in the Cloud account had the same security id "S-1-5-21-xxxxxxxxxx-xxxxxxxxx-xxxx03330" which was causing the issue
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