Need to enter credentials multiple times via Workspace app access on MAC OS clients

Need to enter credentials multiple times via Workspace app access on MAC OS clients

book

Article ID: CTX464201

calendar_today

Updated On:

Description

The users need to enter credentials multiple times when using Workspace app to login to Gateway on MAC OS clients. Finally, the users still encounter the following error.
image.png

Web access works well.

MAC OS version:
image.png

Resolution

Change session policy expression from HTTP.REQ.HEADER("User-Agent").CONTAINS("MacOSX") to HTTP.REQ.HEADER("User-Agent").CONTAINS("macOS")

Problem Cause

Incorrect configuration​.
Workspace http header "User-Agent" does not contain keyword "MacOSX" on macOS Monterey client.