When attempting to create a machine catalog, creation fails with the below error:

DesktopStudio_ErrorId : ProvisioningTaskError
ErrorCategory : NotSpecified
ErrorID : ImagePreparationFinalizationFailedCompletely
TaskErrorInformation : Terminated
InternalErrorMessage : No Image Preparation results found. There may be no suitable VDA installed, or some other serious failure in the Master VM. Image preparation failed.

To resolve this issue you will need to increase the timeout as the issue is the catalog is taking longer to create than the default time setting. 

For Citrix Cloud customers, you will need to download the Posh SDK on a machine that has no major components (I.e. do not install on cloud connector). - https://www.citrix.com/downloads/citrix-cloud/product-software/xenapp-and-xendesktop-service.html


Once downloaded and installed, you will need to open Powershell as an administrator. 

Once opened you will need to run the below commands: 

Asnp Citrix*
(This will load Citrix Modules)

Get-XdAuthentication 
(this will prompt for a login to Citrix Cloud so you can run your commands to your cloud account)


Set-ProvServiceConfigurationData -Name ImageManagementPrep_PreparationTimeout -Value 60
(this will increase the timeout).

For on-premises customers, you will just need to load the Citrix modules (Asnp Citrix*) and run command: Set-ProvServiceConfigurationData -Name ImageManagementPrep_PreparationTimeout -Value 60

Once ran, catalog should create without issues. 
If you are still seeing failures, try increasing the value further, if still failing, contact Citrix Technical Support. 

Problem Cause