In Citrix Cloud Virtual apps and Desktops service, under "Manage" and "Hosting" , specific host connection has warning "The hypervisor or cloud service is currently unavailable."



 

To resolve the issue, you to run some commands on your cloud account.

You will need to download the Posh SDK on a machine that has no major components (I.e. do not install on cloud connector). - https://www.citrix.com/downloads/citrix-cloud/product-software/xenapp-and-xendesktop-service.html

Once downloaded and installed, you will need to open Powershell as an administrator. 

Once opened you will need to run the below commands: 

Asnp Citrix*
(This will load Citrix Modules)

Get-XdAuthentication 
(this will prompt for a login to Citrix Cloud so you can run your commands to your cloud account)

Get-BrokerHypervisorConnection 
This will return all hypervisor connections.
You should see the affected host connection state showing as " Unavailable "


Reset-BrokerHypervisorConnection -HypervisorConnectionUid "Number seen in UID field after running the Get-HypervisorConnection".
This will reset the host connection and should resolve the issue. 

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Problem Cause

Communication issues between hypervisor and Citrix Cloud

Article will show you how to resolve issue for host connections showing "The hypervisor or cloud service is currently unavailable"