Workspace error 2306 happen when ICA file located in path which contains Chinese characters

Workspace error 2306 happen when ICA file located in path which contains Chinese characters

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Article ID: CTX463471

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Updated On:

Description

Workspace error 2306 happen when ICA file located in path which contains Chinese character.
Error message "Could not find the file named "C:\??\****.ica. Please check your installation , or contact your administrator."

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Resolution

The issue should be resolved in version 2309.1 and above.

From the release notes:

You might fail to start sessions if the ICA file or the folder where the ICA file is downloaded is named with Unicode or non-English characters. This issue occurs only when you access and authenticate a store using a browser and then start any app or desktop using native Citrix Workspace app. [HDX-55649]

 

Workarounds / Alternative solutions:

Change ICA located path with English. 

Install Client System Chinese Language Package.  (If the language was not installed)


Problem Cause

2 possible causes:

1 - Workspace App BUG

2 - Windows client cannot identify Chinese characters:

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Need to install Chinese Language Package in Windows OS and make sure Windows can correctly show Chinese characters.

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Additional Information

Fixed issues list: https://docs.citrix.com/en-us/citrix-workspace-app-for-windows/about.html