Troubleshoot Gray or Black Screen
Article ID: CTX463357
Updated On:
Description
Troubleshooting steps for gray / black screen:
| Problem | Solution |
| Check the event log when gray screen appears or seamless apps fail to launch | Error ID 1002 CTX220418 Error ID 1005 and 1003 CTX312452 |
Gray screen when launching Citrix Virtual Desktop with Citrix WEM Service Agent | CTX312240 |
| Users Get a gray screen on initiating ICS Session on Windows 10 v1511 Desktops Upgraded from XenDesktop 7.11 to 7.13 | CTX227855 |
| Gray screen on launching Windows Server VDAs which were upgraded from XenDesktop 7.6 LTSR | CTX269559 |
Black screen is displayed while launching a published applications hosted on Windows Server 2016 | CTX235681 |
RDP session fails to open, black screen appears briefly and the connection stops | CTX460134 |
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