After users input their username and password on the NetScaler Gateway login page, the URL redirects to the StoreFront (SF) URL. However, the application list fails to display, and an error message stating "Error: Not a privileged user" appears.

1. Create authorization policies, bound to a user, a group, or a vServer.
   • Click Configure and bind an authorization policy for more info.

Problem Cause

Starting from NS13.0 build 36.27, the default setting for authorization in NetScaler has changed from ALLOW to DENY. The default DENY setting change is block access to all network resources and recommends user to create authorization policies to define the network resources that users are allowed to access.