Unable to connect to the server. Contact ... with the following error (no error text available)
Article ID: CTX460224
Updated On:
Description
1: Via Third party proxy, Workspace report error when launching ICA file "Unable to connect to the server. Contact your system administator with the following error (no error text available)".
2: By Pass Third party proxy, Workspace launching ICA file is successful.
Resolution
Suggest the Third party proxy Do NOT try to parse ICA traffic with HTTP over SSL/TLS protocol validation instead of TCP over SSL/TLS protocol.
Problem Cause
Third party proxy(e.g Nginx) configure HTTP over SSL proxy, However, ICA traffic is TCP over SSL. So it cannot be proxyed correctly.
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