CWA 1912 CU4 : USB component fails during installation
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Article ID: CTX460207
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Updated On:
Description
Citrix workspace is packaged and installation command is added - CitrixWorkspaceAppweb.exe" /SILENT /Noreboot ADDLOCAL="ReceiverInside,ICA_Client,DesktopViewer,Flash,Vd3d,SSON,USB,AM,SELFSERVICE" /INCLUDESSON ENABLE_SSON=Yes DONOTSTARTCC=1 /ENABLECEIP=False ALLOWADDSTORE=Y MSIRESTARTMANAGERCONTROL="Disable"
-- The installation is getting failed and in event log its showing USB component getting failed to install.
-- Failing with 40016 Error.
-- USB storage is disabled on the device
Resolution
- Check setupapi.dev.log from "C:\Windows\INF" folder. It should give details about why the driver installation failed.
- Check to see if any of the three certs in the chain have been revoked on the client. Mine was found in the Certificates MMC snap-in for the Local Computer.
- Because of the security implications Install Workspace App by:
- 1. Going into the Boot Options and choosing the Advanced Options Menu.
- 2. From there, change the start-up settings to use F7 – Disable driver signature enforcement.
- 3. Reboot from there.
- 4. Perform the install.
- 5. Reboot
Problem Cause
Issue with the Signing certificate for drivers.
The Signing Certificate for Drivers was reported to have been invoked by the DrvInst.exe utility (called by our UsbInst.exe utility).
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