Error "Try again after some time or contact your help desk" after authentication passed
Article ID: CTX460180
Updated On:
Description
After inputting your username and password to "https://x.x.x.x/manageotp" page, you are encountering an error message that says, "Try again after some time or contact your help desk"
"Rejecting with error code 4009“，”receive_ldap_user_search_event:ldap_first_entry_returned null, user XXX not found“ could be found via NetScaler aaad.debug module .
In brief, the error message "Rejecting with error code 4009" indicates that a user with the identifier "XXX" was not found during an LDAP user search, leading to the rejection of the authentication attempt.
Environment
Citrix is not responsible for and does not endorse or accept any responsibility for the contents or your use of these third party Web sites. Citrix is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Citrix of the linked Web site. It is your responsibility to take precautions to ensure that whatever Web site you use is free of viruses or other harmful items.
Resolution
Set "Server Logon Name Attribute" in LDAP Sever "LDAP_OTP_set_no_auth" to "sAMAccountName"
Problem Cause
"Server Logon Name Attribute" in LDAP Sever "LDAP_OTP_set_no_auth" was incorrectly set to "sAMAccount" instead of "sAMAccountName"Additional Information
Was this article helpful?
Yes
No
Powered by
