OTP device test error "Failed to verify OTP from. Please ensure Citrix ADC is synced to NTP time"

OTP device test error "Failed to verify OTP from. Please ensure Citrix ADC is synced to NTP time"

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Article ID: CTX460131

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Updated On:

Description

OTP registered device test error "Failed to verify OTP. Please make sure Citrix ADC is synced to NTP time. "

Resolution

Please make sure NetScaler system time is synced.
Solution 1:Configure NTP server in NetScaler
Solution 2:Manual setup NetScaler time,

Problem Cause

NetScaler system time is NOT synced with NTP server and has time offset.

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