Error 'Failed to send verification email' while onboarding new employee to Cloud account
Article ID: CTX459726
Updated On:
Description
While onboarding new employee to Cloud account it throws error 'Failed to send verification email' or 'Unable to Process Your Request'
Resolution
Compare affected AD account properties with a working AD account.
Check if there is any space at the beginning or end email ID, if yes remove it.
Check if there is any space at the beginning or end email ID, if yes remove it.
Problem Cause
The user has a space after the email address in Active Directory.
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