Printing to Kyocera Printers via the Citrix Universal Print Driver fails if a cost centre is set on the printer.
Article ID: CTX459640
Updated On:
Description
In a Citrix Virtual Apps and Desktops or Citrix Daas environment using the Citrix Universal Print Driver (UPD), print jobs fail with no printout if a cost center is set on a Kyocera printer.
If the cost center is deactivated in the printer settings, printing via UPD works.
Resolution
Set the universal printing policy "Universal printing EMF processing mode" to "Reprocess EMFs"
See: https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/reference/ica-policy-settings/printing-policy-settings/universal-printing-policy-settings.html
See: https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/reference/ica-policy-settings/printing-policy-settings/universal-printing-policy-settings.html
Problem Cause
Printing will fail if spooled directly to the printer when a cost centre is enabled on a Kyocera printer. Setting the policy "Universal printing EMF processing mode" to "Reprocess EMFs" forces the print job through the endpoint GDI subsystem first which will work.
Additional Information
Citrix Univeral Policy settings:
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/reference/ica-policy-settings/printing-policy-settings/universal-printing-policy-settings.html
Working with Policies: https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/policies-processes.html
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/reference/ica-policy-settings/printing-policy-settings/universal-printing-policy-settings.html
Working with Policies: https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/policies-processes.html
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