Android and iOS enrollment fails with error message "Access to Company Network is not available".
Article ID: CTX428050
Updated On:
Description
- After upgrading the ADC to 12.1-64.16, Android and iOS enrollment started failing.
- MDM enrollment and profile installation succeeds, and then brought back to SH FTU screen with error message "Access to Company Network is not available".
- Syslog error: "AAA Client Handler: Found extended error code: 589827"
Resolution
CLI Command:
set vpn sessionAction <Session_Action_Name> -useMIP NS -useIIP OFF
Where <Session_Action_Name> is the name of the Session Profile used for SecureHub
GUI Option
SecureHub Session Policy - typically the Profile starts with AC_OS_.... using XenMobile Wizard Profile naming conventions.
set vpn sessionAction <Session_Action_Name> -useMIP NS -useIIP OFF
Where <Session_Action_Name> is the name of the Session Profile used for SecureHub
GUI Option
SecureHub Session Policy - typically the Profile starts with AC_OS_.... using XenMobile Wizard Profile naming conventions.
Problem Cause
Found the following in ADC trace:
Issue/Introduction
Requires an additional configuration:
set vpn sessionAction -useMIP NS -useIIP OFF
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