Wem agent upgrade fails with error: 0x80070643 on the Applayering Platform layer
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Article ID: CTX416633
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Description
WEM agent upgrade on the platform layer fails on in-place upgrade or post-installation with the Applayered Images.
You will see the below entries in the WEM install logs:
i320: Registering bundle dependency provider: {b2c7bc43-a0ba-4c9b-8382-7c139e9735c7}, version: 2203.1.0.1
i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b2c7bc43-a0ba-4c9b-8382-7c139e9735c7}, resume: Active, restart initiated: No, disable resume: No
e000: Error 0x80070643: Failed to install MSI package.
e000: Error 0x80070643: Failed to execute MSI package.
e000: Error 0x80070643: Failed to configure per-machine MSI package.
i319: Applied execute package: citrix_wem_agent_full.msi, result: 0x80070643, restart: None
e000: Error 0x80070643: Failed to execute MSI package.
i318: Skipped rollback of package: citrix_wem_agent_full.msi, action: Uninstall, already: Absent
i319: Applied rollback package: citrix_wem_agent_full.msi, result: 0x0, restart: None
13]i329: Removed package dependency provider: {61D90C63-01F5-41CD-A968-7AB6DC505AD8}, package: citrix_wem_agent_full.msi
i351: Removing cached package: citrix_wem_agent_full.msi, from path: C:\ProgramData\Package Cache\{61D90C63-01F5-41CD-A968-7AB6DC505AD8}v22.12.0\
i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b2c7bc43-a0ba-4c9b-8382-7c139e9735c7}, resume: None, restart: None, disable resume: No
Environment
The above mentioned sample code is provided to you as is with no representations, warranties or conditions of any kind. You may use, modify and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that (a) the sample code may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the sample code fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the sample code. In no event should the code be used to support ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SAMPLE CODE, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Although the copyright in the code belongs to Citrix, any distribution of the sample code should include only your own standard copyright attribution, and not that of Citrix. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the sample code.
Resolution
- Delete content of "C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18" from the platform layer
- Reboot the Packaging Machine
- Re-run WEM agent upgrade
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