RDP Error from ICA Session: "An authentication error has occurred (Code: 0x800706be)"
Article ID: CTX399358
Updated On:
Description
When we try to RDP inside an ICA session we get below error :
Faulting application name: CredentialUIBroker.exe, version: 10.0.14393.4169, time stamp: 0x5ff78e7f
Faulting module name: CtxWinlogonProv.dll, version: 0.0.0.0, time stamp: 0x5faeeb2d
Exception code: 0xc0000005
Fault offset: 0x000000000000eb42
Faulting process id: 0x2b70
Faulting application start time: 0x01d729e10cd6ab55
Faulting application path: C:\Windows\System32\CredentialUIBroker.exe
Faulting module path: C:\Program Files (x86)\Citrix\System32\CtxWinlogonProv.dll
Faulting module name: CtxWinlogonProv.dll, version: 0.0.0.0, time stamp: 0x5faeeb2d
Exception code: 0xc0000005
Fault offset: 0x000000000000eb42
Faulting process id: 0x2b70
Faulting application start time: 0x01d729e10cd6ab55
Faulting application path: C:\Windows\System32\CredentialUIBroker.exe
Faulting module path: C:\Program Files (x86)\Citrix\System32\CtxWinlogonProv.dll
Resolution
Open users/groups by going into computer management console and update groups as below:
- Action – Update – Group – Remote Desktop Users – Add Members “DOMAIN\Domain Users”
- Action – Update – Group – Remote Desktop Users – Add Members “NT AUTHORITY\Authenticated Users”
- Action – Update – Group – Performance Log Users – Add Members “NT Service\CitrixTelemetryService”
- Action – Update – Group – Performance Monitor Users – Add Members “NT Service\BrokerAgent”
- Action – Update – Group – Administrators – Add Members DOMAIN\Your_Citrix_Admins_Group
Problem Cause
The outlined permissions required are missing causing credentials to get declined
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