Copy paste for some data works with Citrix Receiver 14.x but NOT with Citrix Workspace app.

Copy paste for some data works with Citrix Receiver 14.x but NOT with Citrix Workspace app.

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Article ID: CTX338470

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Updated On:

Description

Post upgrade from Citrix Receiver 14.x to Citrix Workspace app, copy and paste no longer works for some data from the published application to local workstation.

Some types of data (for example simple text) do work as expected, but other data doesn't like,
Copy tables data and paste it to Excel at the endpoint &,
Copy any image and paste it to MSPaint at the endpoint .
 

Resolution

First, Make sure you have supported version of CWA installed, 
https://www.citrix.com/en-in/support/product-lifecycle/workspace-app.html 

As a workaround, enable 2 policies in the DDC for the affected Delivery group:

1. Enable policy "Restrict client clipboard write"
2. Enable policy "Client clipboard write allowed formats" and set the allowed formats to the following list:
CF_TEXT
CF_BITMAP
CF_METAFILEPICT
CF_SYLK
CF_DIF
CF_TIFF
CF_OEMTEXT
CF_DIB
CF_PALETTE
CF_PENDATA
CF_RIFF
CF_WAVE
CF_UNICODETEXT
CF_ENHMETAFILE
CF_HDROP
CF_LOCALE
CF_DIBV5
CF_OWNERDISPLAY
CF_DSPTEXT
CF_DSPBITMAP
CF_DSPMETAFILEPICT
CF_DISPENHMETAFILE
CF_HTML
CFX_RICHTEXT
CFX_OfficeDrawingShape
CFX_BIFF8

NOTE: It may be necessary to add more formats if certain formats used by the users are not on this list. But do NOT add CFX_FILE to the list!
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