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Article ID: CTX335305
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Updated On:
Description
When opening the WEM server this gives an error "A valid license server with appropriate licenses needs to be configured"
- The license server and port are correctly configured in WEM Infrastructure Service console
- The licenses have the correct SA DAte in Citrix Studio
- Servers are reachable over the network (ping)
Resolution
- Test connectivity betewen the WEM Server & License Server on port 27000 & 7279
- Open PowerShell and run
- PS> Test-NetConnection -ComputerName "LicenseServerName" -port "PortNumber" -informationlevel detailed
- Open CMD on the license server and run netstat –aon
- Confirm there is connectivity to the WEM server on port 2700 & 7279
Problem Cause
Port connectivity between WEM server & License server was blocked

