WEM Console - A valid license server with appropriate licenses needs to be configured

WEM Console - A valid license server with appropriate licenses needs to be configured

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Article ID: CTX335305

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Updated On:

Description

When opening the WEM server this gives an error "A valid license server with appropriate licenses needs to be configured" 

  • The license server and port are correctly configured in WEM Infrastructure Service console
  • The licenses have the correct SA DAte in Citrix Studio 
  • Servers are reachable over the network (ping)

Resolution

  1. Test connectivity betewen the WEM Server & License Server on port 27000 & 7279
  2. Open PowerShell and run 
    • PS> Test-NetConnection -ComputerName "LicenseServerName" -port "PortNumber" -informationlevel detailed 
  3. Open CMD on the license server and run netstat –aon
  4. Confirm there is connectivity to the WEM server on port 2700 & 7279

Problem Cause

Port connectivity between WEM server & License server was blocked 
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Additional Information