Launching multiple virtual apps and desktops using Citrix Workspace App for Mac is failing on macOS 11.6

book

Article ID: CTX329443

calendar_today

Updated On:

Description

Apple has released a new version of macOS Big Sur 11.6. Launching multiple virtual apps and virtual desktops using Citrix Workspace App for Mac is failing on this version of macOS.

Note: Launching just one virtual app or virtual desktop using Citrix Workspace App for Mac should work fine on macOS 11.6. This issue is limited to launching multiple virtual apps and desktops.

Resolution

This issue is fixed in Citrix Workspace App for macOS version 2108.1 or later.
For users who use Citrix Workspace App for macOS version 2108 please upgrade to the latest Citrix Workspace for Mac or follow the Workaround given in the Workaround Section.
For details about downloading Citrix Workspace App for Mac version 2108.1 please click here

Workaround

Virtual Apps and virtual desktops can be launched using Chrome and Safari browsers provided Auto Detect is disabled on them.

Here are the steps to disable Auto Detect on the browsers:
[ Please note that the snapshots used here is from a Citrix Cloud Workspace.]
Step 1: Open Account Settings

A picture containing text, businesscard, screenshot Description automatically generated

Step 2: Navigate to Advanced Tab

Graphical user interface, application, Teams Description automatically generated

Step 3: Click on Verify Connection

Step 4: Click on Already Installed

Graphical user interface, text, application, email Description automatically generated

(This step should be completed quickly since the screen shown in Step 4, may switch to the screen shown in Step 3 in the case of a delay.)
Once Step-4 is complete, Auto Detect feature on the Browser is disabled.

Step 5: Click on the Virtual Apps and Desktops of your choice

Step 6: Click on the downloaded ICA files to launch the respective Virtual Apps and Virtual Desktops

Was this article helpful?

thumb_up Yes

thumb_down No

Welcome to "KB Articles"