Normally, whether a Published App/Desktop is launched through Citrix Workspace App from any supported Endpoint Device and this process takes 60 seconds or less, we can say that it is within a correct time-out. However, when this time-out is more than 60 seconds, this is where Citrix Tech Support should be contacted to validate what is happening in case Citrix Profile Management (UPM) is enabled for the User Profiles within the Citrix environment.
 

• NOTE: This applies when all the Citrix/Microsoft components involved are fully supported by Citrix Tech Support and Microsoft Tech Support > https://www.citrix.com/support/product-lifecycle/product-matrix.html & https://docs.microsoft.com/en-US/lifecycle/