You can disable the support for Enhanced Graphics using one of the ways mentioned below. Choose a method that suits you best.
For more details refer
https://docs.citrix.com/en-us/citrix-workspace-app-for-chrome/get-started.html
Configuration.js
To disable the support for Enhanced Graphics using the configuration.js file (located in the ChromeApp root folder), using the following path: HTML5_CONFIG -> features -> graphics and set the 'useThinwireV2' attribute to 'false'.
By default this is enabled, 'useThinwireV2' is set to true.
Google Admin Console
To disable the support for Enhanced Graphics using the Google admin policy, change the ‘useThinwireV2’ value to ‘false’ as follows,
{
"settings": {
"Value": {
"settings_version": "1.0",
"engine_settings": {
"features": {
"graphics": {
"useThinwireV2": false
}
}
}
}
}
}
Web.config
To disable support for Enhanced Graphics for Bring your own device (BYOD) users (only for those using on-prem StoreFront):
Follow the steps in Get started - Using webconfig ((https://docs.citrix.com/en-us/citrix-workspace-app-for-chrome/get-started.html#using-webconfig)) and set the chromeAppPreferences value as follows:
chromeAppPreferences='{"features" : {"graphics" : {"useThinwireV2" : false}}}'
Problem Cause
Potentially unsupported Citrix Virtual Apps & desktop versions or the use of ‘Legacy Graphics mode’ policy, when not applicable.