Upgrading VDA on Win 10 machine returns error Microsoft Media foundation not available
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Article ID: CTX324161
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Updated On:
Description
Upgrading VDA on Win 10 machine returns error Microsoft Media foundation not available
Environment
This software application is provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that: (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the software application be used to support ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the software application.
Resolution
Several multimedia acceleration features (such as HDX MediaStream Windows Media Redirection) require that Microsoft Media Foundation be installed on the machine on which you install the VDA. If the machine does not have Media Foundation installed, the multimedia acceleration features will not be installed and will not work.
Do not remove Media Foundation from the machine after installing the Citrix software; otherwise, users will not be able to log on to the machine.
On most supported Windows desktop OS editions, Media Foundation support is already installed and cannot be removed. However, N editions do not include certain media-related technologies; you can obtain that software from Microsoft or a third party.
Problem Cause
Windows media player seems checked but not installed on VDA:
GUI verification:

Registry path:
SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures\WindowsMediaVersion
Additional Information
https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/install-configure/install-prepare.html
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