Unable to open the StoreFront console, error “MMC has detected an error in a snap-in and will unload it”
Article ID: CTX319101
Updated On:
Description
• The customer is unable to open the StoreFront Store console in one StoreFront (SF) server
• When opening the console, he gets the option to view stores or create new stores
• If clicking on Server group on the left menu, he can see the member servers with no problems
• When clicking ‘View Stores’ or clicking ‘Stores’ in the left menu, the console closes out with no error
• Sometimes he gets an error “MMC has detected an error in a snap-in and will unload it”
• After clicking OK in the error popup, a new error comes up saying ‘unhandled Exception in Managed Code Snap-in’
• Now the SF console says ‘Snap in Unavailable’
• If looking at the event viewer in the SF server we can see the following event:
Event ID: 1
An error occurred running the command: 'Get-DSIsWindowsFeatureInstalled' The given key was not present in the dictionary. At C:\Program Files\Citrix\Receiver StoreFront\Management\Cmdlets\UtilsModule.psm1:1177 char:16 + $feature = Get-WindowsFeature $featureName + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The given key was not present in the dictionary
• Trying to reinstall the SF software, it errors out
• Running PowerShell command <get-windowsfeature>, gives error: “The given key was not present in the dictionary”
Resolution
• This seems to occur if there is a problem in the registry key ‘ServerComponentCache’ under: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ServerManager\ServicingStorage\
• As this is just a cache registry key you can try renaming it to ‘ServerComponentCache.old’ and run the PowerShell command again or refreshing the view in server manager.
Problem Cause
A corrupt Windows registry key ‘HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ServerManager\ServicingStorage\ServerComponentCache’ was triggering the ‘The given key was not present in the dictionary’ error
Additional Information
