3Dconnexions Spacemouse Enterprise Display not working

3Dconnexions Spacemouse Enterprise Display not working

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Article ID: CTX318804

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Updated On:

Description

When redirected using generic USB feature, 3DConnexions Spacemouse Enterprise: https://3dconnexion.com/de/product/spacemouse-enterprise is not 100% functional. 
The VDA detects the device and the mouse joystick is working fine, But the screen on the device stays in the splash screen, instead of displaying of key bindings.

Device Manager on the VDA indicates a driver mismatch for the display function of this devices when remoted.

  • it works on Windows 7, but not on Windows 10 VDAs
  • The mouse and Joystick functionality are working without any issues and other 3DConnexions Spacemouse models without a screen work successfully.

Resolution

Citrix is investigating this issue with Microsoft and hope to resolve the issue in a future version of the VDA.

Problem Cause

The driver was not found because there is a limitation in the current design of the Generic USB driver with devices that use Microsoft defined platform descriptors to bind their device drivers, and these descriptors are not recovered for unknown reasons.

 

This only affects certain specialized devices that utilize the Microsoft defined platform descriptors, the majority of USB devices can successfully be redirected using GenericUSB.