On Android Enterprise Full managed device, Home screen apps(shortcuts) are getting removed after Android Update(Samsung Patch).

This happens only on Samsung devices and with all patches available. This is not specific to any patch.
 

 

Enable "Show Apps and Shortcuts while passcode is not in compliance" under Device Passcode Policy for Android Enterprise. This should mitigate the issue with new updates available on the device.

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Problem Cause

The Cause of this particular issue is that the Citrix client is checking for password sufficiency when the device was locked. The result caused Citrix to hide all the home screen shortcuts after the device boots.

It was found that Samsung OS is returning wrong values for passcode compliance which makes the device Non-Compliant.

Secure Hub Log:

"2021-04-28T09:21:02.049+0200","SecureHub","INFO      ( 4)","AndroidWorkProvider:Is password sufficient? false",6912,7560,Secure Hub,  ,  ,0
"2021-04-28T09:21:02.049+0200","SecureHub","WARNING   ( 3)","AndroidWorkPasswordComplianceIntentService:Active password is not sufficient",6912,7560,Secure Hub,  ,  ,0
"2021-04-28T09:21:02.049+0200","SecureHub","INFO      ( 4)","AndroidWorkPasswordComplianceIntentService:Hiding apps as the device became non-compliant in Aw mode",6912,7560,Secure Hub,  ,  ,0