Failed to add device when registering with OTP
Article ID: CTX313753
Updated On:
Description
Failed to add device when configuring OTP (One Time Password)
Environment
Citrix is not responsible for and does not endorse or accept any responsibility for the contents or your use of these third party Web sites. Citrix is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Citrix of the linked Web site. It is your responsibility to take precautions to ensure that whatever Web site you use is free of viruses or other harmful items.
Resolution
One possible solution to this error is to verify that the Administrator Bind DN configured in the LDAP authentication policy has permissions to modify the OTP Secret Active Directory attribute for all users. If the Administrator Bind DN configured in the LDAP authentication policy does not have permissions to modify the OTP Secret Active Directory attribute for all users, this must be corrected in Active Directory prior to implementing OTP on the Citrix ADC.
Problem Cause
The Administrator Bind DN configured in the LDAP (Lightweight Directory Access Protocol) authentication policy does not have the required permissions to modify the OTP Secret Active Directory attribute for all users.
Additional Information
Was this article helpful?
Yes
No
Powered by
