MP4 video played on Windows Media Player does not show video on secondary monitor
Article ID: CTX310576
Updated On:
Description
In a multi-monitor environment, when you play an MP4 video on Windows Media Player the video may not appear if you move the player to the secondary monitor.
Resolution
Use latest Citrix Workspace App for Windows and add following registries on the client device.
Registry Path : HKEY_CURRENT_USER\SOFTWARE\Citrix\HDXMediaStream
Name: AllowEvrH264
Type: REG_DWORD
Data: 1
Registry Path : HKEY_CURRENT_USER\SOFTWARE\Citrix\HDXMediaStream
Name: AllowEvrH264
Type: REG_DWORD
Data: 1
Problem Cause
Known Issue which is resolved in latest Workspace App for Windows.Additional Information
Citrix Workspace app for Windows - Refer CVADHELP-11848
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