Citrix studio fails when the Always On cluster is failed over to second node | Error XDDS:3680CBC1
Article ID: CTX296617
Updated On:
Description
- Accessing the Citrix Studio after the Always on failover prompts to Reenter the controller address or enter a new address
- Clicking on the view details has the Exception listed as :
Error Id: XDDS:3680CBC1
Exception: StackTrace: Citrix.Console.DeliveryCenter.UI.Dialogs.CcsFailedException valida Delivery Controller services were not found at the specified location. Reason: Database rejected connection
Exception: StackTrace: Citrix.Console.DeliveryCenter.UI.Dialogs.CcsFailedException valida Delivery Controller services were not found at the specified location. Reason: Database rejected connection
Resolution
Add the Delivery Controllers machine account is added to the logon accounts on all the Database servers behind the SQL Always-on.
The required permissions are automatically configured when Citrix Studio/Site is configured. However, such issues might occur if the access is provisioned manually or through the SQL Scripts.
The required permissions are automatically configured when Citrix Studio/Site is configured. However, such issues might occur if the access is provisioned manually or through the SQL Scripts.
Problem Cause
You may refer https://support.citrix.com/article/CTX127998/database-access-and-permission-model-for-xendesktop for the required Database Access and Permission Model.
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