VDA installation fails with error "Citrix HDX WS x64 -- Error 1723"
Article ID: CTX289741
Updated On:
Description
VDA installation fails with error "Citrix HDX WS x64 -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action CA_SetWin10"
Resolution
Steps :
1 - Extract the VDI.exe setup using winrar tool, navigate to Image-Full\Support\VcRedist_2017 folder.
Run the VC Setup and select Repair. Reboot the machine once the Repair operation is successful.
2 - Repair performance counter on the machine.
Open a admin command prompt and run the below commands:
4. Navigate to c:\users\"username"\AppData\Local\ then right click on "temp" and choose "properties". Choose "security" --> edit --> add, and add the username you are using to install, and provide full rights to the account. Reboot the machine and perform the VDA setup now.
1 - Extract the VDI.exe setup using winrar tool, navigate to Image-Full\Support\VcRedist_2017 folder.
Run the VC Setup and select Repair. Reboot the machine once the Repair operation is successful.
2 - Repair performance counter on the machine.
Open a admin command prompt and run the below commands:
- cd c:\windows\system32
- lodctr /R
- cd c:\windows\sysWOW64
- lodctr /R
- Click Start > Run, and type msiexec /unreg
- Click Start > Run, and type msiexec /regserver
4. Navigate to c:\users\"username"\AppData\Local\ then right click on "temp" and choose "properties". Choose "security" --> edit --> add, and add the username you are using to install, and provide full rights to the account. Reboot the machine and perform the VDA setup now.
Problem Cause
Visual C++ component corruptions
Additional Information
( https://docs.microsoft.com/en-us/troubleshoot/windows-server/performance/manually-rebuild-performance-counters )
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