Users getting disconnected while working in the published applications
Article ID: CTX286701
Updated On:
Description
- Some users get disconnected Intermittently when working published applications
- Event ID 10 : Session reliability suspended the connection for user xxxx\user1, session 10" Source: rpm
Resolution
Disable session reliability and enable ICA keep alive using Citrix virtual desktop Computer policy --> Goto policies-->User policy.
You can set apply policies to either group of users or group of servers by creating a OU's.
Session Reliabilty:
Session Reliability keeps sessions active when network connectivity is interrupted. Users continue to see the application they are using until network connectivity resumes.
ICA Keep Alives:
Enabling this setting prevents broken connections from being disconnected. If XenApp detects no activity, this setting prevents Remote Desktop Services from disconnecting the session. XenApp sends keep-alive
Messages every few seconds to detect if the session is active. If the session is no longer active, XenApp marks the session as disconnected.
*IMPORTANT:* ICA Keep-Alive does not work if you are using Session Reliability. Configure ICA Keep-Alive only for connections that are not using Session Reliability.
You can set apply policies to either group of users or group of servers by creating a OU's.
Problem Cause
NOTE:Session Reliabilty:
Session Reliability keeps sessions active when network connectivity is interrupted. Users continue to see the application they are using until network connectivity resumes.
ICA Keep Alives:
Enabling this setting prevents broken connections from being disconnected. If XenApp detects no activity, this setting prevents Remote Desktop Services from disconnecting the session. XenApp sends keep-alive
Messages every few seconds to detect if the session is active. If the session is no longer active, XenApp marks the session as disconnected.
*IMPORTANT:* ICA Keep-Alive does not work if you are using Session Reliability. Configure ICA Keep-Alive only for connections that are not using Session Reliability.
Additional Information
REFER: https://discussions.citrix.com/topic/405208-session-reliability-suspended-the-connection-for-user-domainuser-session-5-source-rpm/
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