Workspace App 1912.1000 - Workspace App Update removes user created shortcuts from Desktop
Article ID: CTX284954
Updated On:
Description
Consider the following scenario:
Users have created shortcuts of published applications manually on their Desktop and have also pinned it to the task bar.
When the Receiver is upgraded from 4.9.6001 to Workspace App for Windows 1912 or 2006, on the first launch of a published app, the shortcuts from their Desktop are removed.
Resolution
This is expected behavior due to a design change.
There is a difference in the way the thumbprint is calculated for applications in Receiver 4.9.6 and Workspace 1912. Due to this difference in design, there is a mismatch in the thumbprints when upgrading from Receiver 4.9.6 to WorkspaceApp 1912. This is causing the applications to reinstall, which in turn is causing the disappearance of the shortcuts.
From Workspace 1809, the above mentioned features have been added in the thumbprint calculation and the upgrade from 1809 to any higher version does not see this issue.
There is a difference in the way the thumbprint is calculated for applications in Receiver 4.9.6 and Workspace 1912. Due to this difference in design, there is a mismatch in the thumbprints when upgrading from Receiver 4.9.6 to WorkspaceApp 1912. This is causing the applications to reinstall, which in turn is causing the disappearance of the shortcuts.
From Workspace 1809, the above mentioned features have been added in the thumbprint calculation and the upgrade from 1809 to any higher version does not see this issue.
Problem Cause
Design change.
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