Citrix WEM Agents not Synchronizing Error “No Connection Could be Made Because The Target Machine Actively Refused it”

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Article ID: CTX282435

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Description

Citrix Virtual Delivery Agents running Workspace Environment Management (WEM) Agents are not synchronizing with two or more WEM Broker servers load balanced via Citrix Gateway. 

  • Policies delivered through WEM are not applying to agents 
  • Event Viewer shows the following error: “No connection could be made because the target machine actively refused it …”

Resolution

Create a new virtual server for Data Synchronization over port 8288 in Citrix Gateway. Please review the following link for additional information and detailed steps on how to create it: 
  • https://docs.citrix.com/en-us/workspace-environment-management/current-release/reference/load-balancing-with-citrix-adc.html 

Problem Cause

Data synchronization Server for port 8288 was not created in the Citrix Gateway Load Balance setup. 

Additional Information

https://docs.citrix.com/en-us/workspace-environment-management/current-release/reference/load-balancing-with-citrix-adc.html
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