Citrix Cloud- Machine catalog not accessible or loading timing out

Citrix Cloud- Machine catalog not accessible or loading timing out

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Article ID: CTX275990

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Updated On:

Description

When clicking on the   Machine catalog  it is not accessible or  it shows loading and time out.

Unable to  Create , Update Machine Catalog.
Power status on Cloud Studio shows Unknown.
Unable to create New Hosting connection 

Following exception is thrown.

FaultException: Communication timed out while forwarding to RemoteHcl WCF server.  Is the service running?

Server stack trace:

   at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)

   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:

   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

   at IHypervisorCommunicationsLibraryInterface.EnumerateHypervisorFactories()

   at RemoteHCLClient.WebSockets.WcfClientService.<>c__DisplayClass13_0`1.<Call>b__0()

   at RemoteHCLClient.Locker.WithLock[T](String site, Func`1 action)

   at RemoteHCLClient.WebSockets.WebSocketsRemoteHclStub.InvokeWithErrorHandling[T](Func`2 operation, String connectorId, Guid opId)"

Resolution

If you are using  proxy server  and bypass the Connector Server you need to set the FQDN of cloud connector FQDN 

Example 

netsh winhttp set proxy proxyserver:88 bypass-list="cloud-cc01-local.com ; cloud-cc02-local.com"

Problem Cause

HCLOverWebSockets - Communication Time out while forwarding to RemoteHcl WCF Server