Microphone and video not working for Zoom meetings inside HDX session

Microphone and video not working for Zoom meetings inside HDX session

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Article ID: CTX275259

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Updated On:

Description

While setting up Zoom for the first time, microphone and video is not detected in HDX session

Resolution

Install the Zoom Plugin on VDA and Client.

Note: Plugin version must be the same on the VDA and client
 

Problem Cause

The Zoom Citrix Media Plugin at the endpoint accesses the peripherals required to interact with Zoom for VDI

Additional Information

Refer to Getting-Started-with-VDI for more details on Zoom application in VDI