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Article ID: CTX275259
                        
                    
                    
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Updated On: 
                    
                 
                
                    
                
                    
                    
                        
                            
Description
                        
                        
                            While setting up Zoom for the first time, microphone and video is not detected in HDX session
                         
                     
                    
                    
                    
                    
                        
                            
                                
Resolution
                            
                            
                                Install the 
Zoom Plugin on VDA and Client.
Note: Plugin version must be the same on the VDA and client 
Problem Cause
The Zoom Citrix Media Plugin at the endpoint accesses the peripherals required to interact with Zoom for VDI
                             
                         
                        
                    
                    
                        
                            
                                
Additional Information
                            
                            
                                Refer to 
Getting-Started-with-VDI for more details on Zoom application in VDI