The following instructions provide the steps necessary to create a HAR file when it is requested from Citrix Technical Support.

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Instructions

IMPORTANT: Please note that HAR files contain sensitive clear text data including content of pages while recording, such as user names, passwords, keys, etc, and should only be shared with trusted recipients via secure channels such as https://cis.citrix.com. Sharing files via email is not recommended.

Remove any sensitive information from the file before you send it to Citrix Support.
1. Open the HAR file in a text editor
2. Identify and replace all sensitive information captured in the HAR file with a placeholder
3. Save HAR File
 

The following instructions provide the steps to generate a HAR file for troubleshooting.

1. Open your browser.
2. Press Option + Command + i to view the page.
3. Select the Network tab.
4. Ensure that the "Preserve Log" option is selected
5. Reproduce the error
6. Select Export as HAR File.
7. Provide the saved HAR file to technical support.

Example:

 

 

Citrix is not responsible for and does not endorse or accept any responsibility for the contents or your use of these third party Web sites. Citrix is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Citrix of the linked Web site. It is your responsibility to take precautions to ensure that whatever Web site you use is free of viruses or other harmful items.

1. CTX275204 - Creating a HAR file from your browser to share with support
2. CTX275203 - Create a HAR file for Chrome
3. CTX275208 - Create a HAR file for Edge
4. CTX275207 - Create a HAR file for Firefox
5. CTX275206 - Create a HAR file for Internet Explorer