The following instructions provide you the steps necessary to create a HAR file when it is requested from Citrix Technical Support.

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Instructions

IMPORTANT: Please note that HAR files contain sensitive clear text data including content of pages while recording, such as user names, passwords, keys, etc, and should only be shared with trusted recipients via secure channels such as https://cis.citrix.com.
Sharing files via email is not recommended.

Remove any sensitive information from the file before you send it to Citrix Support.
1. Open the HAR file in a text editor
2. Identify and replace all sensitive information captured in the HAR file with a placeholder
3. Save HAR File
 

The following instructions provide the steps to generate a HAR file for troubleshooting.

1. Open your browser.
2. From the menu, select ... -> More tools -> Developer Tools.
3. Select the Network tab.
4. Make sure "Preserve Log" is checked.
5. Select the concentric circle icon (Or use the keyboard shortcut CTRL+ E) to start recording the session.  This will turn the button red and replace the filled inner circle with a filled square.
6. Select the same filled square button to stop recording the session.
7. Select the "Export HAR..." button to export the recorded session to a HAR file.  The button looks like an arrow pointing downwards to a horizontal line.
8. Provide the HAR file to technical support.

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1. CTX275204 - Creating a HAR file from your browser to share with support
2. CTX275203 - Create a HAR file for Chrome
3. CTX275207 - Create a HAR file for Firefox
4. CTX275206 - Create a HAR file for Internet Explorer
5. CTX275211 - Create a HAR file for Safari