Previous upload to https://cis.citrix.com failed
Article ID: CTX272390
Updated On:
Description
Dependent upon the version installed, the customer could receive any of the following error messages followed by a code number:
- Previous upload to https://cis.citrix.com failed
- Previous upload to cis.citrix.com failed
- Previous upload to citrix.com failed
- Identify the error code number received and proceed accordingly:
| Error Code | Troublshooting Article |
|---|---|
| "Previous upload to cis.citrix.com failed." with detailed error message, "An upload to cis.citrix.com failed due to Error code 5 - Network Error while connecting cis.citrix.com " | https://support.citrix.com/article/CTX208809 |
| Error: Previous Upload to cis.citrix.com failed. Uploader failed for reason "Network SSL Error when connecting to cis.citrix.com "code 6. | https://support.citrix.com/article/CTX272734 |
| Error: Previous Upload to cis.citrix.com failed. Uploader failed for reason "Network SSL Error when connecting to cis.citrix.com "code 7. | https://support.citrix.com/article/CTX226278 |
Issue/Introduction
This article will assist with identifying how to handle error codes starting with "Previous upload to https://cis.citrix.com failed" which is followed by one of the following error codes {5, 6, 7, or 10} An upload to https://cis.citrix.com failed
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