Previous upload to https://cis.citrix.com failed

Previous upload to https://cis.citrix.com failed

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Article ID: CTX272390

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Updated On:

Description

Dependent upon the version installed, the customer could receive any of the following error messages followed by a code number: 

  • Previous upload to https://cis.citrix.com failed
  • Previous upload to cis.citrix.com failed
  • Previous upload to citrix.com failed    
 
  1.  Identify the error code number received and proceed accordingly: 


 
Error Code Troublshooting Article
"Previous upload to  cis.citrix.com  failed." with detailed error message, "An upload to cis.citrix.com failed due to Error code 5 - Network Error while connecting  cis.citrix.com "https://support.citrix.com/article/CTX208809
Error: Previous Upload to  cis.citrix.com  failed. Uploader failed for reason "Network SSL Error when connecting to  cis.citrix.com "code 6.https://support.citrix.com/article/CTX272734
Error: Previous Upload to  cis.citrix.com failed. Uploader failed for reason "Network SSL Error when connecting to  cis.citrix.com "code 7.https://support.citrix.com/article/CTX226278

Issue/Introduction

This article will assist with identifying how to handle error codes starting with "Previous upload to https://cis.citrix.com failed" which is followed by one of the following error codes {5, 6, 7, or 10} An upload to https://cis.citrix.com failed