Requirements

Existing Citrix Cloud Admin login credentials
Should have set up Multi-Factor Authentication

 

Instructions

1. Sign In to https://cloud.citrix.com  
2. Enter the 6-digit OTP code from the authenticator app you have configured and click Verify
3. If you lose or don’t have access to your authenticator app, click Don’t have your authenticator app?
4. Copy a backup code previously saved during enrollment and click Verify 
   • Note: These are one time use backup codes, be sure to generate a new set when running low

If you experience an issue with signing in to a Citrix website or enrolling in multifactor authentication (MFA), refer to How to Get Help and Support article first for troubleshooting resources. If these resources don’t help you resolve your issue, contact Citrix Customer Service at https://www.citrix.com/contact/customer-service.html.