Through ICA Sessions from an Endpoint Device using Workspace App, the Webcam Redirection process does not work with Zoom.

• Make sure the VDA Windows 10 has installed the latest VDI Client Package and the Endpoint Device (Windows 10 or macOS) has installed the latest Core Client:
  • VDI downloads and backwards compatibility > https://support.zoom.us/hc/en-us/articles/360041602711
• Validate the App Protection feature is not enabled within Workspace App from the Endpoint device and if you have to make sure it is not, reinstall the current Workspace App using Receiver Clean-Up Utility (for Windows) in order to do not enable it through the installation process. If the Endpoint Device is macOS just reinstall it through the normal process > https://support.citrix.com/article/CTX137494
• For further information, refer to the Zoom article “Using Zoom Webcams with a Citrix Virtual Desktop” > https://support.cloudconnect.net/support/solutions/articles/1000295064-cct-202010291-using-zoom-webcams-with-a-citrix-virtual-desktop

Problem Cause

• Citrix Product Matrix > https://www.citrix.com/support/product-lifecycle/product-matrix.html
  • Workspace App Lifecycle > https://www.citrix.com/support/product-lifecycle/milestones/receiver.html
• Microsoft Lifecycle Policy > https://docs.microsoft.com/en-US/lifecycle/