Citrix Cloud Workpsace - Users are frequently disconnected while using light version (HTML5 Sessions)

Citrix Cloud Workpsace - Users are frequently disconnected while using light version (HTML5 Sessions)

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Article ID: CTX270833

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Updated On:

Description

 Citrix Cloud Workpsace - Users are frequently disconnected while using light version (HTML5 Sessions), While working, users are reportedly disconnected and force to log back into Citrix to re-launch the app.

Resolution

Increase "Workspace Sessions" session timeout from its default of 15 minutes in Workspace Configuration > Customize > Preferences > Workspace Sessions

Problem Cause

Default time is 15 minutes for the "Workspace Sessions" session timeout. 

Additional Information

https://docs.citrix.com/en-us/citrix-workspace/configure.html#customize-workspace-preferences
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