I'm a client receiving a file request. What do I do?

When a ShareFile user sends you a Share a File link with the "Require User to Login" option checked, you will be asked to create a ShareFile account in order to access the link you have received. If the ShareFile user sent you a file request via the ShareFile Email System, you will receive an email with a link, as shown below.

1. Click the link to activate your account.
2. Before you can upload files, you must set a password for your account. For security reasons, please do not close the browser window or navigate away from this page until you have configured your password. If the ShareFile user does not permit users to set their own passwords, your password will be displayed here. 
3. Once you have set your password and clicked Save, you can upload files.

I closed the window before setting my password. How should I proceed now?

Don't worry. Simply return to the original email message and click on the link again. Instead of a password configuration page, you will be sent a new email message. Check your Inbox for a new email message containing an activation code. This code must be entered in the field shown above within one hour.

Why do I have multiple emails with activation codes? Which one should I use?

• The first time you click the link in your message, you will be taken to the password configuration page shown further up in this section.
• If you clicked the link but then didn't finish setting your password information, an activation code will be generated every time you click the link in the original email message.
• In order to verify your account, you must use the most recent activation code in your Inbox.