Citrix HDX session may stop responding and hang if endpoint device has unusable printer.

To avoid this problem, do either of the following:

• Remove unusable printer from the endpoint device.
• Set the Auto-create client printers policy to "Do not auto-create client printers" or "Auto-create the client's default printer only". You can set it to "Auto-create local (non-network) client printers only" if the unusable printer is a network printer.

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Problem Cause

When creating client printers, Citrix Print Manager Service sends requests to get printer properties to Receiver/Workspace app over the virtual channel. After receiving it, Receiver/Workspace app attempts to get the printer properties by querying the printer drivers. However, the client process may take a long time to return or never return if the printer is unusable, which can lead to a hung session. This is a limitation of current design.