Background

Citrix Director displays alerts on the dashboard and other high level views to monitor infrastructure. Alerts from various hypervisors including XenServer and vSphere, help monitor the hypervisor parameters and states.

Starting with CVAD 2411, Citrix Director introduces bulk dismissal of hypervisor alerts, streamlining alert management for administrators. Previously, alerts had to be dismissed individually, which could be a time-consuming task, especially when dealing with high alert volumes from hypervisors.

Mitigation options

Option 1: Available in Director 2411 and later

1. Navigate to the Alerts > Citrix Alerts tab. 
2. From the Category dropdown, select the Hypervisor Health option.
3. Select the checkbox next to a specific alert or at the top to select all alerts.
4. Click Dismiss. A notification appears to confirm the dismissal of alerts.
5. Click Yes. The selected alerts are marked as dismissed, and the status of the alert is updated accordingly.

Option 2: For Director versions earlier than 2411

1. Download the attached PowerShell script and copy it to the Delivery Controller server.
2. On the Delivery Controller, start PowerShell as administrator and run the downloaded script:

.\DismissAlerts.ps1

Note: As a prerequisite, you must be running a Delivery Controller of version 1811 or later.

The above mentioned sample code is provided to you as is with no representations, warranties or conditions of any kind. You may use, modify and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that (a) the sample code may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the sample code fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the sample code. In no event should the code be used to support ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SAMPLE CODE, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Although the copyright in the code belongs to Citrix, any distribution of the sample code should include only your own standard copyright attribution, and not that of Citrix. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the sample code.

Script to clear hypervisor alerts from Director

For more information about Hypervisor alerts on Director, see Hypervisor Alerts Monitoring.