Google Chrome Extension Fails to Install with UPM - 'An error has occurred. Could not move extension directory into profile'

Google Chrome Extension Fails to Install with UPM - 'An error has occurred. Could not move extension directory into profile'

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Article ID: CTX269319

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Updated On:

Description

Google Chrome extensions may fail to install while Citrix Profile Management is enabled. When this occurs, the message ''An error has occurred. Could not move extension directory into profile" is presented by Google Chrome.

Environment

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Resolution

Add C:\Users\*\AppData\Local\Google\Chrome\User Data\Default\Extensions\Temp as a Windows Defender Path Exclusion on the VDA.

This can be accomplished through a Computer Group Policy. The Path Exclusion policy setting can be found in Computer Configuration > Policies > Administrative Templates > Windows Components > Windows Defender > Exclusions > Path Exclusions.

After applying the Path Exclusion, restart the VDA.

To confirm that the Defender Path Exclusion is set, run 'Get-MpPreference' in Powershell. The new Defender Path Exclusion should be listed under ExclusionPath.