SDX went into hung state with the error message "rejecting I/O to offline device"
Article ID: CTX269127
Updated On:
Description
SDX- Appliance had gone into Hung State and displays the following I/O errors in the Serial console:
In the drive-tests.txt logs, you can check for the LSI firmware version details as shown below:
SDX/bug-report-20191126211504]$ more drive-tests.txt
==============================================================================
Versions
================
Product Name : LSI MegaRAID SAS 9266-8i
Serial No : SV53769970
FW Package Build: 23.33.0-0023
Resolution
Solution:
==========
Single Bundle Image (SBI) upgrade to 12.1-53.12 will upgrade the Platform and will move the LSI Firmware to the latest 23.34.0-0019. This latest LSI Firmware version ( 23.34.0-0019) has a fix for the SDX hung issue. Thus, install 12.1 build 53.12 using Single Bundle Upgrade Image again and ensure if the LSI Firmware version has upgraded to 23.34.0-0019.
After the Single Bundle upgrade, you can verify the LSI firmware either from the XenServer console using the below command or by collecting the support bundle of XenServer of SDX appliance.
/opt/MegaRAID/MegaCli/MegaCli -AdpAllinfo -aAll
==========
Single Bundle Image (SBI) upgrade to 12.1-53.12 will upgrade the Platform and will move the LSI Firmware to the latest 23.34.0-0019. This latest LSI Firmware version ( 23.34.0-0019) has a fix for the SDX hung issue. Thus, install 12.1 build 53.12 using Single Bundle Upgrade Image again and ensure if the LSI Firmware version has upgraded to 23.34.0-0019.
After the Single Bundle upgrade, you can verify the LSI firmware either from the XenServer console using the below command or by collecting the support bundle of XenServer of SDX appliance.
/opt/MegaRAID/MegaCli/MegaCli -AdpAllinfo -aAll
Problem Cause
SDX is running on old LSI firmware version (23.33.0-0023)
Was this article helpful?
Yes
No
Powered by
